Utility Billing & Customer Service

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DEPARTMENTS
» Utility Billing & Customer Service 

Welcome. Our role and mission is to provide quality customer service to our utility customers.

City Hall
571 W Bankhead Hwy
Villa Rica, GA 30180
(678) 785-1000
Fax: (770) 459-7003

Cindy Samples
Customer Service Manager
(678) 840-1221
E-mail: csamples@villarica.org

Dawn Phillips
Billing Coordinator
(678) 840-1219
E-mail: dphillips@villarica.org

Gwen Castlin
Customer Service Representative
(678) 840-1217
E-mail: gcastlin@villarica.org

Kay Sweetalla
Water Accts. Coordinator II
(678) 840-1222
E-mail: ksweetalla@villarica.org

Gary Bolden
Meter Reader
Email: gbolden@villarica.org

Nate Sanders
Meter Reader
E-mail: nsanders@villarica.org

free water conservation kits 

Utilities: Documents

To set up or terminate water, sewer and garbage service call Customer Services at (678) 785-1000. The City requires an application and deposit to set up an account for water/sewer and garbage pickup. You may fax the application to (770) 459-7003 or mail it to 571 W Bankhead Hwy, Villa Rica, GA 30180. Deposits can be paid by cash, check, money order or credit card.


Water Consumption
High Usage

If you experience a high utility bill, you may want to consider the following:
  • Frequent watering of your lawn or flowers
  • Frequent washing of cars at home
  • Leaky faucets
  • An increase in the number of people in your house
  • Plumbing problems
  • A toilet that continues to run after flushing
  • Silent toilet leaks (put food color in the tank, do not flush; if color seeps into the bowl, you have a "silent leak")
  • Broken water lines (check your yard for wet spots)
  • Spinning water meter indicator (lift top of water meter; if indicator is spinning and you are not currently using water, you have a leak)

For more information regarding high water consumption, please call Customer Services at (678) 785-1000. For drought information and water conservation tips please go to the following websites:

 

E-Verify Company ID Number: 586000691, Date of Admission: 09/29/09
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