Customer Service

The Customer Service Department is responsible for the daily operations of utility billing (which includes water, sewer, sanitation), cash receipting, and other customer service tasks. The mission of this department is top quality customer care. Each employee in this department devotes serious effort and energy into making sure that our utility customers and other citizens are assisted in a timely manner.  We aim to record accurate monthly usage through monthly meter reading in preparation of creating bills that are error free. 

Waste Industries is now part of GFL Environmental. You may begin to see new containers and trucks in the coming weeks, but rest assured it's the same great team that you've always known sporting a new coat of paint. The transition will be seamless to our customers and there’s nothing you need to do on your end. However, we just want to keep you informed so that you are not alarmed if you receive a cart that’s a different color than your neighbor or if you see a different color truck servicing your container. I can assure you that we are committed to providing you with the same level of service you’ve always received.
Green Today, Green for Life!

2019 Rate Increase Press Release
Click to view current utility rates-Effective for all bills after 1-1-19
Senior Discount Information

2019 Rate Increase InfoPic

Payments can be made:
* In person at City Hall (42 Community Sq.): M-F 8am-5pm
* At drive-thru (42 Community Sq.): 24 hours a day
* By automated phone at 678-785-1000: 24 hours a day
* Online (click here): 24 hours a day

Call Customer Service at 678-785-1000 with any billing questions. 

If you experience a high utility bill, you may want to consider the following:
  - Frequent watering of your lawn or flowers
  - Frequent washing of your cars at home
  - Leaky faucets
  - An increase in the number of people in your house
  - Plumbing problems 
  - A toilet that continues to run after flushing
  - Silent toilet leaks (put food color in the tank, do not flush; if color seeps into the bowl, you have a "silent leak")
  - Broken water lines (check your yard for wet spots)
  - Spinning water meter indicator (lift top of water meter; if indicator is spinning and you are not currently using water, you have a leak)

For more information regarding high water consumption, please call Customer Service at (678) 785-1000.

City of Villa Rica | 571 W Bankhead Hwy Villa Rica, GA 30180  |  Phone: 770-459-7000  |  Fax: 770-459-7003
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