Customer Service (Utilities)

The Customer Service Department is responsible for the daily operations of utility billing (which includes water, sewer, sanitation), cash receipting, and other customer service tasks. The mission of this department is top quality customer care. Each employee in this department devotes serious effort and energy into making sure that our utility customers and other citizens are assisted in a timely manner.  We aim to record accurate monthly usage through monthly meter reading in preparation of creating bills that are error free.  

Payments can be made:
* In person, at the Customer Service Building (42 Community Sq.): M-F 8am-5pm
* At the drive-thru (42 Community Sq.): 24 hours a day
* By automated phone at 678-785-1000: 24 hours a day
* Online (click here): 24 hours a day

Call Customer Service at 678-785-1000 with any billing questions.  

Click to view current utility rates-Effective for all bills after 1-1-2020

Senior Discount Information